A standard bond clean covers a deeper and wider scope than a routine tidy. We start at the top of each room with cobweb removal, ceiling fans, and light fittings where safe access allows. We wipe doors, frames, and handles, then clean switches and skirting boards. In kitchens we degrease the stovetop and rangehood, clean the oven inside and out, wipe cupboards and drawers (inside and outside), clean splashbacks, sinks, and tapware, and finish with benches and floors. Bathrooms include descaling showers and grout lines, cleaning and polishing screens and mirrors, detailing toilets and vanities, and mopping and drying floors. Bedrooms and living areas include wardrobe interiors, window sills and tracks, mirror doors, and a full vacuum and mop. Internal windows are included, and we clean external glass where it is reachable from inside or a safe balcony area. We complete a final check and provide photo proof. Add-ons like carpet steam cleaning, pest treatment, and blinds deep clean can be included if your lease requires them.

Timing depends on property size, condition, and add-ons. A tidy one-bedroom unit without pets may take around half a day with a two-person team. A larger family home with heavy use can take a full day or more with a bigger crew. Add-ons such as carpet steam cleaning, flea treatment, or deep blinds cleaning increase total time. To avoid delays, please remove personal items and rubbish before the team arrives, leave the fridge and cupboards empty, and confirm access, parking, and lift bookings if you are in a high-rise. Share your key handover time and inspection slot when you book. We will set the team size and start time to finish well before your deadline, and we will message you when we are on the way and when the job is complete.

No cleaner can guarantee a bond outcome because final decisions rest with your property manager and the property’s original condition. What we do guarantee is professional effort, a clear scope aligned to common agent standards, and prompt touch-ups on items within the agreed scope if your agent raises a reasonable request. We supply photo proof at completion so you have records of the clean. If your agent has a specific checklist, please provide it before the clean. We will map our work to it and flag any tasks that are outside a standard bond clean (for example, damaged blinds or heavy wall repairs). This honest approach keeps expectations clear and helps you avoid surprise costs.

Yes. Many leases require carpets to be steam cleaned at exit, and pet-friendly leases may also require a flea treatment. We can package these into your quote so you have one booking and one point of contact. Our carpet steam clean includes a thorough vacuum, pre-treatment of common stains, hot water extraction, and a final groom. Dry time varies with weather and airflow; opening windows and running fans helps. For flea treatments, please remove pets and follow our advice on re-entry times. If your lease specifies a certificate for carpet or pest work, let us know and we will include it with your job file. Combining these services with your bond clean saves time and keeps your inspection on track.

If the property has heavy build-up, strong odours, or pest concerns, tell us when you ask for a quote. We can include deep clean steps, extra hours, or pest treatment as needed. For long-term pets, carpets and soft furnishings may need more attention, and balcony areas may require extra time to remove fur and dirt. We will be upfront about what is reasonable within a bond clean and what counts as an add-on, like heavy wall washing, mould remediation, or exterior pressure cleaning. Clear notes and photos help us quote accurately. Our aim is to meet inspection standards with a fair price and a result that reflects the condition you are handing back.

No. You can hand over keys or provide lockbox codes. We confirm access and parking details in advance, including lift bookings for high-rise jobs. If you prefer to be present at the start or end, we can coordinate a brief walk-through. Either way, we send updates during the day and photo proof at completion. Please ensure power and water are connected until the job finishes, and leave the property empty of personal items and rubbish. If trades are still working on-site, let us know so we can plan the order of rooms and avoid overlap.

Pricing is based on the property size (bedrooms, bathrooms, living areas), current condition, special features (high ceilings, many louvres, or intricate blinds), and add-ons like carpet steam cleaning or pest treatment. Access also matters in high-rise buildings. We provide a clear written scope with inclusions and any add-ons listed as separate line items. There are no surprise extras on the day; if we discover something significant that falls outside the agreed scope (such as mould remediation or damage), we will contact you before proceeding. The aim is a fair, transparent price that matches the work required to meet inspection standards.

Yes. Tight windows are common near the end of a lease. Share your key return time and inspection slot when you book. We will size the team and set the start time to finish with a buffer. For very short windows we may split the team across areas to speed up progress without lowering quality. If you need weekend or public holiday work, we can arrange that with notice. Clear access, power, and water are essential for a same-day handback. We will message you on arrival, provide updates if needed, and send photos at completion so you can head to your inspection with confidence.

Remove all personal items and rubbish, and empty the fridge, freezer, and cupboards. Defrost the freezer if needed. Leave power and water connected. If you are in a high-rise, book the lift and arrange parking or loading dock access. Tell us about any repairs or painting so we can sequence our work around them. If you are arranging carpet steam cleaning or pest control with us, keep pets away and plan for ventilation after the service. These steps save time and help deliver a better result.

If the agent raises a reasonable request within the agreed scope, contact us promptly and share their notes and photos. We will review your job file and arrange a touch-up as soon as possible. Touch-ups outside the original scope (for example, new damage after the clean or tasks not included in the quote) will be priced fairly before we act. Our goal is to finalise the exit without friction. Quick, clear communication helps us respond fast and keep your bond process moving.