Guest feedback is one of the most powerful tools an Airbnb host can use—but it’s often overlooked or taken personally.
Whether it’s a positive comment or a small complaint, guest feedback gives you clear clues about what’s working and what needs fixing. When used properly, it helps improve cleaning standards, increase review scores, and boost repeat bookings.
In this guide, we show you how to use guest feedback to improve Airbnb cleaning—practically, calmly, and effectively.
Why Guest Feedback Is More Useful Than You Think
Guests view your property with fresh eyes. They:
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Notice smells, stains, and forgotten areas
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Mention things that cleaners or hosts miss
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Compare your place to others they’ve stayed in
You may not agree with every comment, but they offer an outside perspective—and that’s valuable.
Step 1: Track Every Comment About Cleanliness
Whether it’s a 5-star or 3-star review, start tracking every mention of:
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“Clean,” “spotless,” or “immaculate”
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“Could have been cleaner”
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Specific items (e.g. fridge, linen, bathroom)
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Smells or impressions (e.g. “felt dusty,” “seemed fresh”)
Create a simple list or spreadsheet to track patterns over time.
Step 2: Don’t Take It Personally
Cleaning feedback isn’t about you—it’s about what the guest experienced. Even great hosts miss details sometimes.
Instead of defending yourself, use the comment to:
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Review the specific area
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Update your checklist
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Retrain your cleaner (if needed)
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Respond politely, showing that you care
Step 3: Look for Trends, Not One-Offs
One complaint could be a fluke. But if you get:
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3 guests mentioning dusty fans
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2 comments about a smelly fridge
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Multiple notes on linen quality
…it’s a sign something needs changing.
These trends help you spot the weak points in your cleaning routine.
Step 4: Create an “Improvement Log”
Use a document to record:
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What the guest said
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Date of stay
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What action you took (e.g. replaced towel stock, added fridge check)
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Any follow-up (e.g. no more complaints since fix)
Over time, this builds a stronger process—and shows accountability if you manage multiple listings or use cleaners.
Step 5: Adjust Your Cleaning Checklist Accordingly
If guests mention:
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Dust in high places → Add “clean ceiling fans and vents”
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Smells → Add bin and fridge odour checks
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Dirty dishes → Add “check inside dishwasher/microwave”
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Linen quality → Review stock rotation and replacement schedule
At Mi Casa Cleaning Solutions, we update our AirBnB Cleaning Gold Coast checklists regularly based on real guest feedback.
Step 6: Communicate Feedback to Your Cleaner
Share comments with your cleaner calmly and clearly:
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“The guest said the mirror was streaky—let’s double check that.”
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“Two guests have mentioned the fridge—let’s make that a priority.”
If you use a cleaning company like Mi Casa, we welcome feedback and use it to improve your service.
Step 7: Thank Guests Who Mention Cleaning Positively
If someone leaves a great cleaning review:
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Mention it in your public response: “Thanks for noticing the effort we put into cleanliness!”
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Screenshot it for your listing photos
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Use it as motivation or share it with your cleaner/team
Positive feedback reinforces what’s working.
Step 8: Use Feedback to Make Bigger Changes When Needed
Sometimes guest comments reveal the need for:
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Deep cleaning more often
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Upgrading linen
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Hiring professionals instead of DIY
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Changing your cleaning provider altogether
These shifts help protect your rating and your long-term reputation.
Step 9: Let Future Guests Know You’ve Improved
In your listing or replies, mention:
“We’ve recently upgraded our cleaning checklist based on guest suggestions to keep the space spotless.”
It shows you care—and that increases trust.
Conclusion
Guest feedback is more than just a review score—it’s a roadmap for improvement. By listening, adjusting, and responding calmly, you can transform complaints into 5-star outcomes.
At Mi Casa Cleaning Solutions, we treat feedback seriously. Our AirBnB Cleaning Gold Coast team works closely with hosts to improve standards based on guest experience—so you can feel confident with every check-in.
FAQ
Guest feedback highlights exactly what’s working—and what’s not. If multiple reviews mention the same issue (dust, smells, old linen), you know where to improve. Use feedback to update checklists and retrain your cleaner.
Respond politely. Thank them, apologise, and explain what you’ve done to fix it. Avoid arguing or getting defensive. Use it as a chance to improve your process and avoid similar issues in the future.
Look for patterns in feedback and adjust your checklist. Train your cleaner or change services if needed. Always do a final walkthrough and review your guest comments after every few stays.
Yes. A simple message like “Let me know if anything needs improvement” shows you care. Guests are more likely to raise small issues privately rather than complain in a review.
Check feedback every 2–3 reviews, or at least once a month. Even if the reviews are good, look for small comments that could be improved before they turn into bigger complaints.
Hair in the bathroom, dust on surfaces, smells in the fridge, old or stained linen, full bins, and missed high-touch areas like remotes and handles. Guests notice the details.
Not immediately. Share the feedback and give them a chance to adjust. If the same complaints continue, consider switching to a provider that specialises in Airbnb cleaning, like Mi Casa Cleaning Solutions.
Yes. Our [AirBnB Cleaning Gold Coast](https://micasacleaning.com.au/airbnb-cleaning-gold-coast) team monitors feedback and adjusts routines as needed. We also provide updates and optional reporting for multi-property hosts.
Mention 5-star cleaning comments in your listing description. Example: “Guests love how spotless the kitchen is!” This builds trust with potential guests and sets you apart from other listings.
Yes. Cleanliness is a top priority for most guests and the most reviewed category. Poor cleaning reviews lead to fewer bookings, lower search rankings, and less repeat business.